NederlandsSupermicro Onsite Service
Service and support for Supermicro servers
Supermicro offers different onsite service levels for supporting Supermicro systems.
Depending on the selected service level, parts service, advanced logistics, a 24×7 Service Desk and onsite support are available.
Service Level Overview
| Service | Bronze | Silver | Gold |
|---|---|---|---|
| Servicecode | SMSAD | OSNBD | OS4HR |
| SLA | 3 Business Days | Next Business Day | 4-hour Restore |
| Parts Service | ✓ | ✓ | ✓ |
| Advanced Logistics | ✓ | ✓ | ✓ |
| 24×7 Service Desk | ✓ | ✓ | ✓ |
| Service Portal | ✓ | ✓ | ✓ |
| Onsite Field Engineer | ■ | ✓ | ✓ |
| Technical Account Manager | — | ✓ | ✓ |
✓ Included with Service
■ Leverages Customer Staff
The SLA response time begins when the issue has been determined to be a hardware issue and the defective part has been identified.
Need onsite support?
Contact us to discuss the available options.
